Yes. All services at CPS Therapies are delivered online via secure Zoom video appointments. This allows you to access support from the comfort and privacy of your own home, wherever you are in the UK.

We offer:

• Individual Counselling
• Couples Counselling
• Family Counselling
• Hypnotherapy
• Life Coaching
• Clinical Supervision for Counsellors and Helping Professionals

Getting started is simple. Complete our online assessment form and submit your enquiry through the website.

Once we have reviewed your information, we will arrange an initial 50-minute online assessment appointment with a therapist via Zoom.

The online assessment form helps us gather important information about your circumstances, needs, and reasons for seeking support before your first appointment.

This allows us to ensure that our services are appropriate for your needs and helps your therapist prepare for your initial assessment session.

Your first appointment is a 50-minute online assessment session conducted via Zoom with your therapist.

During this session, you will have the opportunity to discuss your concerns in more detail, explore your goals for therapy, ask questions, and decide whether you feel comfortable working together. Your therapist will also assess how they can best support you and discuss recommendations for ongoing sessions.

Online therapy is effective for many people, but it may not be suitable in all circumstances.

Both the online assessment form and the initial Zoom assessment help us determine whether our services are likely to be safe, appropriate, and beneficial for you.

Online therapy may not be suitable if:

• You are experiencing a mental health crisis or require urgent intervention.
• You are unable to keep yourself safe or require immediate support.
• You require specialist services that cannot be safely provided online.
• You do not have access to a private and confidential space for sessions.
• You are unable to access the technology required for online appointments.
• Your needs would be better met by another service or level of care.

If we believe another service would better meet your needs, we will discuss this with you and, where appropriate, provide information about alternative support options.

Please note that CPS Therapies is not an emergency or crisis service. If you require urgent support, please contact 999, NHS 111, your GP, or your local mental health crisis team.

Counselling provides a safe, confidential, and non-judgemental space to explore thoughts, feelings, and life experiences. It can help you better understand yourself, develop coping strategies, and work towards positive change.

Counselling can help with a wide range of personal, emotional, and psychological difficulties. Common reasons people seek counselling include:

• Anxiety and stress
• Depression and low mood
• Bereavement and loss
• Relationship difficulties
• Family concerns
• Trauma and abuse
• Self-esteem and confidence
• Work-related stress
• Life transitions
• Personal growth and development

This list is not exhaustive. People seek counselling for many different reasons, and you do not need to be experiencing a diagnosed mental health condition to benefit from therapy.

If you are unsure whether counselling is right for your particular circumstances, this can be discussed during your online assessment and initial Zoom assessment session.

Couples counselling helps partners improve communication, understand patterns within their relationship, resolve conflicts, and strengthen their connection. Sessions provide a supportive environment where both partners can feel heard and understood.

The examples provided are not exhaustive, and support can be tailored to your individual circumstances and goals.

Family counselling supports families experiencing challenges in communication, relationships, life transitions, conflict, or other difficulties. The aim is to improve understanding, strengthen relationships, and promote healthier family dynamics.

The examples provided are not exhaustive, and support can be tailored to your family’s individual circumstances and goals.

Hypnotherapy uses guided relaxation and focused attention to help create positive changes in thoughts, feelings, and behaviours. It can be beneficial for issues such as anxiety, confidence, habits, stress management, and personal development.

The examples provided are not exhaustive, and hypnotherapy can be tailored to your individual needs and goals.

Yes. Clinical hypnotherapy is a safe and widely used therapeutic approach when delivered by a trained professional. You remain aware and in control throughout the process and cannot be made to do anything against your wishes.

Life coaching focuses on helping you identify goals, overcome obstacles, and create positive change. Coaching is future-focused and can support areas such as confidence, motivation, career development, work-life balance, and personal achievement.

The examples provided are not exhaustive, and coaching can be tailored to your individual aspirations and objectives.

Counselling often focuses on understanding emotional difficulties, past experiences, and mental wellbeing. Life coaching is generally more goal-oriented and focused on achieving future outcomes and personal development.

Clinical supervision is a professional support process for counsellors, psychotherapists, trainees, and helping professionals. It provides a reflective space to discuss client work, ethical issues, professional development, and wellbeing.

Yes. We work with both qualified practitioners and trainees, providing supportive and developmental supervision tailored to your level of experience and training requirements.

Most sessions last 50 minutes. Longer sessions may be available for couples, families, supervision, or specific therapeutic needs.

The number of sessions varies from person to person. Some clients attend for a short period to address a specific issue, while others choose longer-term support. We will regularly review your progress together.

Yes. All sessions are confidential and conducted in accordance with professional ethical standards. There are some legal and safeguarding exceptions, which will be explained at the start of our work together.

All payments are made securely through the CPS Therapies website payment system. Once your appointment has been arranged, you will receive instructions on how to make payment online.

Payment must be received before your scheduled appointment to secure your booking. Appointments may be released if payment has not been received within the required timescale.

Yes. Payments are processed through our secure website payment system. CPS Therapies does not store your full payment card details. Payment information is handled in accordance with applicable data protection and payment security requirements.

No. To provide a secure, consistent, and efficient booking process, all payments must be made through the CPS Therapies website payment system. We do not accept cash, cheques, bank transfers, or payments through insurance providers.

Payment is required before your appointment takes place. Your booking is not confirmed until payment has been received through the website payment system.

If you experience any difficulties using the payment system, please contact us as soon as possible. We will do our best to help resolve the issue before your appointment.

Yes. A payment confirmation and receipt will be provided following successful payment through the website payment system. You should retain this for your records.

Feeling nervous is completely normal. Many people feel uncertain before their first session. Your practitioner will work at a pace that feels comfortable for you and help you feel as relaxed as possible.

You can contact us through the website enquiry form on our Contact Us page. We aim to respond to all enquiries as promptly as possible.

CPS Therapies is committed to protecting your personal information and complying with applicable data protection legislation, including the Data (Use and Access) Act 2025 and UK GDPR requirements.

Any complaint relating to the collection, storage, use, sharing, or security of personal information will be acknowledged within 5 working days of receipt and investigated in accordance with our Data Protection Policy and applicable legislation.

Where an investigation requires additional time, we will keep you informed of progress and anticipated timescales.

CPS Therapies is not an emergency or crisis service. If you are experiencing a mental health emergency, feel unable to keep yourself safe, or require urgent support, please contact 999, NHS 111, your GP, or your local mental health crisis service immediately.